Is the bank open for business?
YES! We are here and ready to assist you. We intend to keep our branches open if feasibly possible, using the drive-up to protect both staff and customers. To protect you and our employees, we are limiting our branch lobbies to appointments only. Customers wanting to open an account, access safe deposit box, or meet with a banker in person are asked to please call 425.263.3500 or their local branch to schedule an appointment.
As our communities continue to be impacted, we will continually assess the capacity and abilities of our branches to serve the needs of our customers. We will be sure to post information and updates to our website and social media channels as decisions are made. We apologize for any inconveniences and we appreciate your flexibility and understanding during this unusual time. It is our goal to continue to provide the highest quality customer service and support.
Are we going to be adjusting our branch hours or reducing staff?
No. At the present time we have no plan or intention of doing either.
If at any point, we deem the risk outweighs the need to keep branches or departments open we will take appropriate action which could include limiting staffing and/or reducing hours. Our branch locations and departments have taken the recommended precaution very seriously and have adopted rigorous cleaning and social distancing standards to ensure the safety and health of each other.
Keeping your money safe.
Despite the disruption that COVID-19 is causing to our economy, you can rest assured that your hard-earned money is safe and secure at Mountain Pacific Bank. There is no need to withdraw large amounts of cash or take other extreme financial measures. The best place for your money is in a safe and sound financial institution, where the FDIC insures it. The following is a recent quote from the Chairman of the FDIC, Jelena McWilliams.
“I want to underscore that our banks are safe,” said Chairman McWilliams. “Your FDIC-insured deposits are safe. […] The FDIC was borne out of a crisis, and it has witnessed many crises. We will get through this one together. Since 1933, no depositor has ever lost a penny in an FDIC-insured institution, and that will not change.”
If you have questions about FDIC insurance or would like to discuss in more detail, please reach out to one of our branch representatives who can estimate your insurance needs and help restructure your accounts to ensure maximum insurance coverage. Many of your questions can be answered by visiting FDIC FAQ’s for Bank Customers.
Mountain Pacific Bank continues to be in strong financial position and remains well capitalized. The Bank’s financial statements are posted at https://mp.bank/investor-relations/.
As always, our CEO, Mark Duffy is available to contact at 425.263.3524, and is more than happy to take any phone call from customer’s concerned about the financial condition of the bank.
How can I access my funds?
The branch drive-ups remain open during normal business hours. Mountain Pacific Bank customers also have access to free ATM withdrawals at any ATM, anywhere you are.
We would like to encourage customers to leverage the digital services Mountain Pacific Bank has to offer clients. These services allow for 24/7 secure access to your accounts without requiring an in-person visit to the branch. Our mobile app and free online banking services at https://mp.bank/ offer you the opportunity to check balances, transfer funds, deposit checks, pay bills or locate the nearest ATM.
Business clients are offered the same mobile and online banking services plus the use of wire and ACH features.
Bank anytime, anywhere, including the comfort of your home, with the convenient online and mobile banking services, visit Enroll Now or download the MPB Mobile app today.
Who should I contact if I have questions about my loan?
Please contact your Loan Officer. You can locate their contact information for your Loan Officer at Mountain Pacific Bank Lenders
Concerns about the ability to make your loan payment.
To alleviate the financial burden facing our consumer customers and commercial customers, Mountain Pacific Bank is offering 90-day interest only and deferral payments for those impacted. Please contact your loan officer. You can locate their contact information for your Loan Officer at Mountain Pacific Bank Lenders.
Do I qualify for one of the SBA Loans approved in the Stimulus Package?
Congress just passed the CARES Act which includes some SBA Loan Programs. One of the these is called the “Paycheck Protection Program”. As a Preferred SBA Lender Mountain Pacific Bank will be able to provide this loan to our customers. We will provide information regarding eligibility, how to apply and any documentation requirements as soon as it becomes available from the SBA. Please contact your Loan Officer or call 425.263.3500 to discuss.
Information on other SBA Loan Programs and Disaster Assistance in Response to the Coronavirus can be found at Small Business Association (SBA) Disaster Loan Assistance.
Mortgage and Home Equity needs.
Please contact our Mortgage Loan Officer, Tony Devery at firstname.lastname@example.org or 425.214.4815.
Keeping your information safe.
Unfortunately, fraudsters may use the high stress of the COVID-19 outbreak as an opportunity to try to gain access to your personal information. Protect yourself from scams with the Link to Centers for Disease Control informational blog the Federal Trade Commission’s advice for consumers.
For your security, remember a Mountain Pacific Bank representative.
We will never reach out to you and ask for confidential information like your full Social Security number, login, password, identification number (PIN) or other confidential information.
Snohomish Health District
Washington State Department of Health
Centers for Disease Control and Prevention
World Health Organization SBA Disaster Loan Assistance
SBA Disaster Assistance in Response to the Coronavirus